SHIPMENT AND DELIVERIES

At the discretion of the Seller the products will be delivered through couriers of GLS or UPS.
Shipping times and costs depend on the shipping method chosen and do not include the time taken to prepare the order. At checkout you can choose between:

  • Standard delivery for Italy, within 4-5 working days: €9.00
  • Express delivery for Italy, within 2-3 working days: € 15.00

Deliveries take place at office hours from Monday to Friday, excluding public holidays. Using the tracking number that you will be sent at the time of dispatch, you can check the expected delivery date and any updates on the status of your shipment.
Please note: for shipments to Southern Italy and islands, delivery may take one extra working day. These delivery times do not apply for custom-made products, which take 4-8 weeks.

For shipping destinations out of Italy please refer to the relevant chart.

In case of shipment abroad through UPS, only for some countries (most of them are EU countries) it’s available the UPS Standard service. For all countries of destination it’s available the UPS Express Saver service (click here for the detailed shipping costs).

The possibility to return goods is always allowed (following all the terms specified in this document) but in case of return of goods from a country outside Italy the shipment costs are covered by the Consumer and they will be deducted at the moment of the product amount refund.

How can I track my shipment?

When you place your order you will receive a shipment confirmation email with a link for you to track the delivery status.

What happens if the courier doesn’t find me at home?

In accordance with GLS and UPS procedures, if you are absent on the delivery attempt, the package will be delivered to the closest UPS Access Point (in case of shipment through UPS) of the
delivery address or to the closest authorized storage points. The package will remain in storage for a maximum of 7-10 days pending collection. At the end of the storage period, the parcel will be returned to the sender. Then, once the parcel is arrived back to the sender, a new shipment of the same parcel from the Seller will be charged to the customer recipient.

Please note that any additional costs (customs duties, import taxes and courier brokerage and disbursement fees) to import items purchased on the website www.shoesofitaly.com into non-EU countries are at Consumer’s expense as recipient of the goods.

RIGHT OF WITHDRAWAL

You have the right to withdraw from the contract with the Seller, without any penalty and without giving any reason, within fourteen (14) days from the day of receipt of the goods purchased on www.shoesofitaly.com.

The possibility to return goods is always allowed (following all the terms specified in this document) but in case of return of goods from a country without UPS Standard service the shipment costs are covered by the Consumer.

How can I make a return?

Without any penalty and without giving any reason, if you wish you can make a return within 14 days from the goods’ receipt, with a very simple procedure:

  • 1. Contact us writing to info@shoesofitaly.com and request the return procedure of the product specifying the product’s info and order number.
  • 2. Make sure the products are in the same condition as you received them, place them in their original box and carefully wrap the external packaging. 
  • 3. Print the prepaid label attached to the email you received at the end of the return procedure and stick it on the box. Take care to completely cover the previous label.
  • 4.Leave the parcel at the collection point indicated during the procedure.

When the product arrives at the warehouse and is checked by our operators, the amount of the product’s price will be credited back to the payment method you used to make the purchase.

Returned items must meet the following conditions in order for a refund to be made: all items must be returned in their original condition, with undamaged tags attached. Worn, used, altered or damaged merchandise will NOT be accepted. Shoe soles must be intact and undamaged, no scratches, so please try the product on a soft, clean surface.

Returned item(s) must be shipped inside the original box and sealed using the self-adhesive strip on the lid. They must be properly packaged, in the same way as they were received. Only if the original box is unusable another suitable box may be used to ship the item(s).

Item(s) must be returned with all original labels and identification tags still attached, including all original packaging and other accessories (dust bags, spare top-pieces, shoehorns, etc..) received with the ordered item(s). The Security Tag must still be intact and attached to the returned item(s). Item(s) returned without an intact Security Tag will not be accepted and will be shipped back to the customer at their expense.

Shoes and other accessories must be returned in a perfect condition with their original box, which must not be damaged and/or altered or used as the external packaging for the shipment. The original box of the products is to be considered itself as integral part of the product. Soles of footwear must be in a perfect condition and must not be marked in any way.

The Seller reserves the right to refuse applications for returns/exchanges that do not comply with all TERMS & CONDITIONS.

In case of non-compliant returns, the merchandise will be returned to the customer at the shipping address specified in the original order, at the customer’s expense.

It’s only allowed to return one single item for each order.

You must send the items back within 14 days from when you made the online return request.

Shipments of items returned to the Seller must originate from the same country of the original shipment.

If not allowed in advance by the Seller, it’s not possible to exchange the product with another one available on www.shoesofitaly.com, but the only possibility is to return it in the way as explained, receive the refund (if accepted) by the Seller and proceed with a new order of purchase by the Consumer.

In case of custom-made items they are considered final and therefore cannot be returned.

Please note that the Seller constantly monitors the number of returns. Frequent returns that do not comply with all TERMS & CONDITIONS will be flagged. The Seller reserves the right to close an account or not to complete orders of customers who continuously breach the TERMS & CONDITIONS.

In the event that a customer believes they has received defective or incorrect merchandise, the customer is required to immediately contact info@shoesofitaly.com. The Seller reserves the right to request photographic evidence before authorizing the return shipment of merchandise. If authorized, shipping costs will be covered by the Seller.

Can I return with a courier other than GLS or UPS?

You can return a product with a courier other than GLS or UPS, but in this case the shipping costs will be entirely on your charge, as well as the tracking of the shipment. 
Furthermore, the package will not be covered by our insurance in case of theft or loss. Finally, it will not be possible for us to intervene if any inconveniences arise during transit.

What are the refund times and methods?

Refunds are made after having verified the integrity of the returned items once they have arrived in the warehouse. This verification may take approximately 3 to 4 working days after delivery we received.
Following the verification and acceptance of the return, we will issue the refund as soon as possible within 14 days, directly to the payment method used for the purchase, and in the same currency.